Frequently Asked Questions

Unfortunately, I'm unable to offer in-studio pickup for most of my products. Due to my fulfillment process, orders are shipped directly from my third-party supplier. However, please note that art supplies purchased through my online store can only be picked up in-studio during designated class times. If you have any questions about your specific order, please feel free to contact me.

I currently offer standard domestic shipping within the United States. All orders under $60 are subject to a flat-rate shipping fee of $5. Orders over $60 qualify for free shipping. Please note that shipping times may vary depending on your location and the specific products you order. I do not offer any expedited shipping options at this time. Additionally, please keep in mind that art supplies purchased through my online store can only be picked up in-studio during designated class times.

Each order is created and processed upon receipt, and then shipped from our third-party fulfillment center. Please allow 5-10 business days for your order to arrive. Please note that shipping times may vary, especially during peak seasons like the holiday shopping season in November and December. We recommend planning ahead and placing your orders accordingly to ensure timely delivery.

Unfortunately, I don't offer international shipping at the moment. However, I'm working to expand my shipping options and hope to offer international shipping soon. To stay updated on my latest news and announcements, including the availability of international shipping, please subscribe to my newsletter. By subscribing to my newsletter, you'll be among the first to know when I introduce new services and offerings.

Damaged or Mislabeled Items: If you receive a damaged or mislabeled item, I will provide a free replacement or refund. Please contact us within 7 days of receiving your order. Buyer's Remorse: Returns are accepted for unused items within 30 days of purchase. A restocking fee of 20% will apply. Art Supplies: Art supplies are not eligible for returns once the package is opened. Please note that shipping costs for returns are the customer's responsibility. If you have any questions about our return policy or need assistance with a return, please contact me at noriko@tanigawa.studio.

Yes, I accept exchanges for unused items within 30 days of purchase. However, a restocking fee of 20% will apply. Please note that shipping costs for exchanges are the customer's responsibility. If you would like to exchange an item, please contact me at noriko@tanigawa.studio to arrange the return and exchange process.

I'm happy to help you return an item! Here's how: Email: Please send an email to noriko@tanigawa.studio within 7 days of receiving your order, with the following information: Your order number The item(s) you wish to return The reason for your return Photos: If you're returning a damaged or mislabeled item, please attach a clear photo of the damage or mislabeling to your email. Once we receive your email, we will provide you with further instructions on completing your return. Please note that returns must be initiated within 7 days of receiving your order.

All of my product designs are original artwork created by me, Noriko Tanigawa. You may notice some of the artwork signed "Noriko DeWitt," which was my previous name before my divorce in 2022. The products themselves are manufactured by a third-party printing facility and then shipped directly to your address. While the artwork is original, the physical products are produced using modern printing techniques to ensure high quality and consistency.

Posters: my posters are printed on high-quality Ultra Premium Luster Photo Paper sourced from Japan, ensuring vibrant colors and a long-lasting finish. Stickers: my stickers are made from durable, high-opacity vinyl film sourced from Japan, guaranteeing a smooth and bubble-free application. Greeting Cards: my greeting cards are printed on premium 260g/m2 cardboard paper sourced from Sweden, providing a sturdy and elegant base for your message. Tote Bags: my tote bags are crafted from organic cotton 3/1 twill sourced from India, offering a sustainable and eco-friendly choice. I carefully select the finest materials for our products to ensure the highest quality and durability.

I am currently not accepting a high volume of custom orders. However, I'm always interested in exploring new creative opportunities! If you have a specific project in mind, feel free to contact me at noriko@tanigawa.studio with details about your vision. Please include as much information as possible about the desired design, size, and purpose. I will review your request and let you know if I'm able to accommodate it at this time.

Tote Bags: My tote bags are made from durable materials and can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. Avoid using fabric softeners or dry cleaning. Posters: To ensure your posters last longer, keep them away from direct sunlight and outdoor exposure. Gently dust them with a soft dry cloth or feather duster. Other Products: Please refer to the care instructions provided with your specific product for the most accurate cleaning guidelines. By following these care instructions, you can help maintain the quality and longevity of your products.

Some of my artwork and publications may feature the signature "Noriko DeWitt." This was my previous name before my divorce in 2022. While my name has changed, I remain the same artist and creator behind the work. Please rest assured that the artwork you receive is authentic and original.

Once you place your order, you will receive a confirmation email with your order details. When your order ships, you will receive another email containing the tracking information. You can use the tracking number provided in the email to monitor the progress of your shipment. If you have any questions about your order status or tracking information, please don't hesitate to contact me.

I accept a variety of payment methods, including: Visa Mastercard Discover American Express China UnionPay JCB Diners Club Cartes Bancaires Electron Maestro PayPal PayPal Pay Later Venmo Checkout I'm also working on adding Apple Pay and Google Pay as payment options. If you'd like to be notified when these payment methods become available, please subscribe to my newsletter. By offering a wide range of payment options, I aim to make it convenient for you to complete your purchase.

Your personal information is secure on our website. We use SSL encryption to protect your data and prevent unauthorized access. I am committed to protecting your privacy and will not share your personal information with any third parties without your consent. Please refer to my privacy policy for more details on my data protection practices.

Unfortunately, due to the custom nature of my products and the third-party fulfillment process, I am unable to cancel orders once they have been processed. I recommend carefully reviewing your order details before submitting it to ensure accuracy. If you have any concerns or need to make changes, please contact us as soon as possible. Please note that once an order has been processed and sent to the fulfillment center, it cannot be canceled.

I offer two convenient ways to contact customer service: Email: This is the most efficient method for reaching me. Please send your inquiries to noriko@tanigawa.studio. Phone: You can also reach me by phone at 469-213-8552. To expedite your request, please include the following information when contacting me about your order: Order Number: This will help us quickly locate your order information. Order Items: Specifying the items in your order can help us address your inquiry more efficiently. I strive to respond to all inquiries as soon as possible.

My regular business hours are Monday through Friday, 9 AM to 6 PM. Please note that I may not be able to answer your calls directly during teaching hours. If you need assistance outside of my regular business hours, please leave a voicemail or send me a text with your contact information and your preferred time for a callback. I'll do my best to respond to your inquiry as soon as possible. Additionally, please keep in mind that art supplies purchased through my online store can only be picked up in-studio during designated class times.

I strive to respond to all inquiries within 48 business hours. However, please note that during peak times or holidays, response times may be slightly longer. If your inquiry is urgent, please feel free to follow up with a reminder email. I appreciate your patience and understanding.

The registration process is easy! Simply go to the following link and register. Single class registration 4-class package (no monthly commitment)

I currently offer two different types of classes: Weekly Open Session Colored Pencil Class - bring your own project and receive a customized feedback and guidance based on your skill level, art style and goals! Monthly Mini-Workshop - learn the basics of graphite pencil and strengthen your drawing skills! You can jump in the current workshop offered, or if you missed the one you are interested, fill out the request form to arrange a make-up session!

Unfortunately, the class is designed for ages 10 and up. However, if your child has exceptionally advanced skills in art, can maintain their focus for 2hrs, and you feel that technical instructions would benefit their artistic growth, please email me for case-by-case considerations.

Yes, please get your class art supplies before attending the class. If you cannot get all your supplies, please email me and let me know. If you are trying out just one Open Session Colored Pencil class, then bring as many supplies as you can from home. If you are taking one of the Mini-Workshops, please make sure you are bringing the supplies from the workshop supply list.

No, all drawing paper will be supplied in class! You are welcome to bring your own if you have any preferred brand you love.

Yes, I do! Please visit the commission art page to view my past commission projects and contact form. I take both private and commercial commissions.

Because each project is different, I do not have any set prices for commission projects. If you have a budget, please include it when contacting me.

Colored pencil art is a time-consuming medium, so a small project will take minimum of 2 weeks, and most one-subject portraits with a simple background will take about a month to complete. The timing also depends on the other projects I have at the time of taking your order. If you are planning to order something for the holiday season, please contact me at least 3-4 months in advance!