Refund Policy

Last Updated: 6/24/2025

Thank you for supporting Tanigawa Studio! Each product and service is created with care and intention. Please review the refund policy below before purchasing.

Art Classes & Coaching Sessions

All class and coaching session purchases are non-refundable.
Your booking reserves your seat and my preparation time, which can’t be recovered if you cancel last minute.

However, I understand life happens! You may reschedule your session if:

You provide at least 48 hours’ notice
You contact me directly via email at noriko@tanigawa.studio

Make-up sessions for missed classes must be prearranged via email and used within 30 days.
No-shows or cancellations with less than 48 hours’ notice are not eligible for credit or refund.

Digital Downloads

All digital products (such as PDFs, art charts, guides, or templates) are final sale and non-refundable.

Because these are delivered instantly, I’m unable to offer returns. If you have trouble accessing your file or have questions, I’m happy to help—just reach out!

Physical Products (via Printful)

Physical products like prints, merch, or gifts are fulfilled and shipped through Printful, a trusted third-party provider.

Refunds or reprints may be offered only if:

Your item arrives damaged, misprinted, or defective
You contact me within 7 days of delivery with clear photos

If approved, a replacement will be issued at no extra cost.
I cannot offer refunds for:

Buyer’s remorse
Incorrect sizing (please check sizing charts before ordering)
Delays caused by shipping carriers

Custom Art Commissions

Custom artwork is a deeply personal and time-intensive process. To begin a commission, a 50% non-refundable deposit is required. This secures your spot and covers the time spent planning, sketching, and gathering reference materials.

The remaining 50% is due upon completion of the piece, before delivery or pickup.

Refunds are not available for custom artwork under any circumstances. This includes changes of mind, delays in providing reference materials, or dissatisfaction with artistic style after work has begun.

I work closely with you during the early stages to align on vision and composition, and I’ll send photo updates throughout the process so we stay on the same page. Please review your reference materials carefully before confirming, and feel free to ask questions before we start—clear communication helps make magic happen!

Processing Fees

Please note: All refunds (if granted) exclude payment processing fees, which are non-refundable (approx. 3–4%).

Thanks for Understanding

As a small business owner and artist, your support means the world. These policies help me protect the time and energy I pour into creating meaningful experiences and products for you.

If you have any questions, email me at [your email address]. I’m always happy to clarify!